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Tenant FAQ’s

Thanks for choosing me! What is next?

As outlined in the Letter of Acceptance, you will need to submit the bond and deposit to secure the property. This must be completed within 24 hours of accepting the property, unless otherwise approved by the Leasing Manager. The leasing department will continue to process competing applications until the bond and deposit are received. Once we receive your payment, we will send you a digital lease for signing.

When can I pick up the keys?

You can collect the keys between 9 am and 5 pm on the commencement date of your lease. The lease manager will coordinate a suitable time for key collection. If you are unable to pick up the keys in person, you can authorize a representative to do so; please inform the Leasing Manager in writing with your approval.

Where do I pick up the keys?

You can collect the keys from our office, which is located at 49 Portrush Road, Payneham, SA 5070.

What is a pre-entry report, and has one been conducted for this property?

A pre-entry condition report, or in-going inspection, is a comprehensive report prepared by us, detailing the current condition of the property. This report covers aspects such as wall marks, garden condition, cleanliness, wear and tear, and more. We document the property’s condition, including over 1000 photos, before your move-in date. You will receive a copy of these notes and will be asked to complete the report within two weeks of starting your lease. If you have any concerns, please take detailed photos of your own and note them in the report for your reference.

I noticed there were some marks on the walls; will they be cleaned before I move in?

You will receive the property in the condition it was in during the open inspection, with the exception of any belongings left by previous tenants. If you have concerns about the property’s condition, please discuss them with the Leasing Manager or Property Manager.

Can you meet me at the property to give me the keys?

Unfortunately, we do not offer this service.

How do I connect gas and electricity?

We recommend using “Move Me In” as your utilities connection provider. They will guide you through the process and offer a one-stop solution for your utility needs. If you prefer not to use “Move Me In”, please contact your chosen provider for assistance.

How do I connect to the internet?

You can also rely on “Move Me In” for assistance with internet connection, or get in touch with your preferred internet service provider. As it’s the tenant’s responsibility to arrange internet services, it’s advisable to speak directly with your chosen provider to ensure your connection meets your needs.

I need to grant access to the property before moving in; how can I do this?

Access cannot be granted before the lease commencement date.

Can I collect the keys early to begin moving my belongings in?

No, keys can only be collected on the day of the lease commencement.

I have support from Housing SA; what do I do?

Once you notify us, the Leasing Manager will submit your details to Housing SA, either through a paper form or electronically. Housing SA will provide you with the necessary paperwork. Depending on your eligibility, Housing SA may issue you a cheque and/or a bond guarantee form. Ensure the bond form is correctly signed and promptly submitted to our office.

What is your procedure for maintenance?

You will receive instructions on how to lodge a maintenance request when collecting the keys. Maintenance requests can be submitted through the Property Me App, where a profile will be set up for you on the day your lease begins. If maintenance is required, your property manager will assess its urgency. If it’s deemed urgent, your property manager will consult with the landlord to expedite the request. Minor maintenance requests will be addressed on an ad-hoc basis.

If you have any unanswered questions, please don’t hesitate to contact the Leasing Department using the form below.